Patient Rights
Patient Rights
Our Patient Representatives are available to assist you and your family with questions or concerns:
Hours: 11:00 a.m. – 7:30 p.m., Monday – Friday
By Phone: Dial extension #1230 from your patient room or dial (859) 239-1230 from an outside line. You may leave a message during non-office hours.
By Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
We also have an established code of patient rights in English or Spanish.
Your Rights As A Patient
1. Impartial, reasonable access to medically indicated treatment and care regardless of race, creed, sex, national origin, or sources of payment for care.
2. Considerate and respectful care that respects your psychosocial, spiritual, and cultural values and expression of beliefs and practices as long as these do not harm others or interfere with treatment.
3. Expect the organization to respond to your requests for service, within its capacity, and to provide evaluation, service, or referral by the urgency of your care needs.
4. Receive care in a safe setting that also is free from all forms of abuse or harassment.
5. Participate in the development and implementation of your plan of care, be informed of your health status, being involved in care planning, and treatment, and being able to request or refuse treatment. Make decisions about your care giving informed consent and/or refusing treatment to the extent permitted by law and be informed of the medical consequences of such action and a right to include or exclude any or all family members from participating in care decisions.
6. Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
7. Consent or refuse to participate in any treatment that is considered experimental (investigational study or clinical trial) in nature, and to have a description of potential discomforts and risks fully explained prior to consent. Refusal to participate in investigational study or clinical trial does not compromise access to the hospital's services
8. Effective management of pain, a quick response to reports of pain and a concerned staff committed to pain prevention and management.
9. To formulate advance directive (such as a living will or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the hospital staff and practitioners who provide care will comply with these directives to the extent permitted by law.
10. Patient and family participation in organ and tissue donation.
11. Participate in decisions regarding ethical issues surrounding your care including issues of conflict resolution, withholding resuscitation, foregoing or withdrawal of life-sustaining treatment and participation in investigational studies or clinical trials. You may ask your nurse or physician to consult the Ethics Committee for resolution of conflicts in decision-making regarding your care. You may request to see a copy of the hospital's Code of Ethical Behavior and Resolution Policy, if desired.
12. Concern for comfort and dignity in all aspects of care during the final stages of life.
13. Personal privacy and confidentiality in case discussion, consultation, examination and treatment.
14. Access to security and protective services, if necessary.
15. Prompt resolution of complaint/grievances without threat of discharge, compromise of your care or future access to care. Any patient who wishes to make a complaint may discuss the issue with your attending physician, Patient Representative, the unit Charge Nurse, House Supervisor or Department Director. No complaint/grievance will be ignored. A formal investigation of the complaint/grievance will be conducted. If the complaint is found to be justified, appropriate action will be taken to correct the situation. You will receive notice of the action taken to address your concerns. In addition, the facility also has established policies and procedures to report any allegation of abuse or neglect to the proper state agencies assigned to deal with such incidents.
You may contact these agencies to file a complaint/grievance:
Licensure & Regulations: (502) 564-2800
Adult Protective Services: (502) 564-3130
Kentucky Long-Term Ombudsman: (800) 372-2991
16. Be cared for by staff that is educated about patient rights and their role in supporting these rights.
17. Pastoral counseling and other spiritual services.
18. Expect that all communications and records pertaining to your care be treated as confidential, except in cases such as suspected abuse or public health hazards which are required by law to be reported.
19. Access information contained in your clinical records within a reasonable time frame and the Medical Center will not frustrate your legitimate efforts to gain access to you own medical records and the Medical Center will actively seek to meet requests as quickly as its recordkeeping system permits.
20. Know by name the physician responsible for the coordination of your care and the identities of others involved in providing your care.
21. Identity and professional status of individuals for authorizing and performing procedure or treatments, any professional relationship to another health care provider or institution that might suggest a conflict of interest; the relationship to educational institutions involved in your care; and any business relationship between individuals treating you or between the organization and other health care services or educational institutions involved in your care.
22. Obtain information from physicians and other direct caregivers in understandable terms concerning diagnosis, treatment, prognosis, and plans for discharge and follow-up care.
23. To be free from seclusion, physical restraints and drugs that are used as a restraint that are not medically necessary to protect you or the staff from harm.
24. Communication support for impairments including hearing and speech.
25. Examine and receive an explanation of your bill regardless of the source of payment.