Our Mission, Vision & Values

Our Vision: Ephraim McDowell Health will be the healthcare provider of choice, focusing on advancing the health and quality of life for the communities we serve.

Our Mission: Ephraim McDowell Health is committed to providing a healing environment in the communities we serve, built on best people, practices and performance.

Our Values - F.I.R.S.T.

Friendliness: An environment filled with compassion, care and concern

Behaviors:

1. Being pleasant and professional.
2. Letting others know you are available to help them.
3. Listening carefully to what others say.
4. Making others feel welcome and special.

Innovation: The freedom and challenge to seek and apply new knowledge

Behaviors:

1. Striving for personal and professional growth.
2. Exhibiting a "can do" attitude.
3. Developing creative solutions.
4. Working smarter and being open to new ideas.

Respect: The recognition of each person as a valued, unique individual

Behaviors:

1. Treating others as you want to be treated.
2. Encouraging patients to be involved in their care.
3. Honoring and maintaining confidentiality, privacy and dignity of others.
4. Acknowledging that disagreements may occur, celebrating diversity and seeking compromise.

Service: A commitment to excellence in everything we do

Behaviors:

1. Expecting the best and exceeding the expectations of those we serve.
2. Being professional in all interactions.
3. Giving your undivided attention.
4. Anticipating and responding to needs as they arise.

Trust: Adhering to principles that foster honesty, integrity,confidence and safety

Behaviors:

1. Believing in the ability of others and having confidence that individuals will do the right thing for the right reasons.
2. Recognizing that patients depend on our skills and the technology we offer.
3. Being honest and expecting honesty: admit mistakes and learn from experience.
4. Keeping promises.